Q : What is the VIP membership and how do I become one?
A: Becoming our VIP (Very Important Party-er) is easy. Just subscribe to our newsletter. You will get $15 off your first order (applies to orders over $100+ before tax and discounts). You will also receive our best promotions and product sales direct to your inbox. Also, be sure to follow us on Instagram (www.instagram.com/LemonadePartyBox).
I have a party idea, or Inspo or a party theme in mind. Can you help me customize my order to match?
A: Absolutely! We love helping bring your party vision to life. If we already have what you need in stock, we’ll can share ideas and show you where to find it.
We also work with you to create custom backdrops, pinatas, menus and more. More details here.
Email us at firstname.lastname@example.org or DM us on Instagram to make your celebration match your inspiration.
Q : Where do you ship to?
A: Currently we ship to Canada and USA. If you live outside of these countries, contact us at email@example.com for a custom shipping quote and to confirm that we are able to ship to your location prior to ordering.
Q : How long will it take for my items to arrive?
A: Thanks for supporting our small business! We do our best to ship orders as soon as possible.
Please allow 2-4 weeks for order processing until end of 2023 as we are taking limited orders and unusually longer time due to personal commitments.
If you have a specific requirement, please reach out to us at firstname.lastname@example.org
Q : What is your Return Policy?
A: We cannot resell party goods so we do not offer refunds. The exception is if an item in your order arrives broken or defective. In the rare event this happens, please email us at email@example.com
Please note that once an order is shipped, it is out of our control and on to the hands of our shipping partners (e.g., Canada Post). Lemonade Party Box is not liable or responsible for delays or items stolen from your home after delivery. Please keep track of your orders with our tracking information and notifications.
Q : How do you calculate your shipping and handling charges?
A: We offer a flat rate for our delivery options based on rates that reflect those we receive from our shipping partners.