Q: What is the VIP membership and how do I become one?
A: Becoming our VIP (very important party-er) membership is easy. Just subscribe to our newsletter and you automatically get 15% off your first order. We also offer our best promotions and product sales to our members. Be sure to also follow us on Instagram (link: www.lemonadecelebrations.com)
Q: Do you offer custom items? Can you help if I have a specific theme?
A: Absolutely, we love to partner with you to bring your vision to life, no matter the theme or occasion. Please send us an email to firstname.lastname@example.org
Q: Where do you ship to?
A: Currently we ship to Canada and USA. If you live outside of these countries, contact us at email@example.com for a custom shipping quote and to confirm that we are able to ship to your location prior to ordering.
Q: How long will it take for my items to arrive?
A: For orders with standard shipping, we work to ship our stock orders within 3 to 4 business days of your order confirmation. Keep in mind that shipping is in addition to the listed time frame. Canada Post estimates 2-8 days for shipping Canada-wide.
Within Greater Toronto Area, we also order next day delivery (weekdays only). If we receive your order by 10am, we may be able to arrange for same day delivery. Pre-order merchandise and custom orders are excluded from this option.
For your convenience, we also offer expedited shipping, which are shipped out immediately when possible. However, this is not guaranteed and a member of our team will reach out to confirm. Canada Post estimates 2-4 days for expedited shipping Canada-wide.
Please note these timelines are estimates as we receive a large volume of orders and due to covid-19 related shipping delays that are beyond our control.
If you have a specific requirement, please reach out to us at firstname.lastname@example.org
Q: How do you calculate your shipping and handling charges?
A: We offer a flat rate for our delivery options based on rates that reflect those we receive from our shipping partners.